LimoMail™
LimoMail
Powered by LimoLive24™
A turnkey email management solution for your limousine or transportation company. No more lost emails, delayed responses, overloaded in boxes, frustrated guests or missed sales opportunities. LimoMail™ powered by LimoLive24™ makes sure that every email is received, routed to an agent, threaded (you can always look up all emails from a specific source), and acted upon in real time, quickly, efficiently and professionally.
Receive, Categorize, Organize, Read and Respond, ALL AUTOMATICALLY 24 HOURS PER DAY!
The sheer volume of email that companies must process today has caused a huge problem in customer care that usually goes unrecognized and unresolved. The result for most businesses is that email responsiveness over the past several years has gotten progressively worse. With email often being a preferred method of communication by limo company clients, failure to address every email in a timely manner can impact the profitability and client retention.
LimoMail™ powered by LimoLive24™ email management ensures efficiency in managing and responding to customer and prospective customer emails. Inbound messages are received in a central server where they’re assigned and routed to the appropriate reservations agent assigned to work for your limo company, using rules and conditions that reflect your company’s workflow and processes.
• Eliminate manual processing of correspondence and improve response time by as much as 50%
• Templates, canned answers and seamless access to articles in your FAQ/Knowledgebase ensure that our responses to customers are accurate and consistent
• Tracking tools prevent messages from getting lost (and keep customers from getting frustrated while waiting for your replies)
With every incoming message, service tickets are automatically created in our CRM system and assigned a unique ID number. All follow-up correspondence is stored with that record, ensuring that any agent who responds to customers has the complete history at his or her fingertips.
LimoMail email management routes, tracks and delivers customer correspondence quickly and efficiently. Best of all, it is all managed for you and you pay only for the emails processed by your team of agents.